AWS Software and Support

AWS Software and Support

The following Terms and Conditions shall be appended to the General Terms and Conditions and to the Additional Terms and Conditions – Software as listed herein and posted on our website at: https://www.spacemade.com/terms for any and all software-related activities, usage, and purchases made directly via our Partner Portal – AWS Marketplace.

1. GENERAL

Amazon Web Services (AWS), a leader in the cloud with more than one million users, provides businesses and developers around the world with highly reliable and secure technology infrastructure so they can instantly acquire compute power, storage, and other on-demand services in the cloud.

The SpaceMade Cloud infrastructure puts the platform and content closer to your customers. Available in multiple regions around the world, SpaceMade Cloud provides unsurpassed performance, redundancy, and uptime. Customers who choose our state-of-the-art, secure cloud infrastructure to host their deployment of SpaceMade CMS take advantage of the power of Amazon Web Services (AWS), the industry’s premier solution for highly available, scalable, and secure environments, all monitored 24/7/365.

2. AVAILABILITY ZONES

By leveraging AWS, SpaceMade CMS Cloud provides a secure infrastructure across major regions and availability zones - ensuring that someone always has your back. We can deploy your instance in any one of the following geographic regions:

• North and South America: Oregon, Virginia, São Paulo
• Europe: Dublin, Frankfurt
• Asia-Pacific: Tokyo, Singapore, Sydney

3. HIGH AVAILABILITY

With multiple availability zones in a single region, as well as server redundancy for each layer of the technology stack, customers can attain extremely high levels of availability. For example, a high-capacity event that could potentially degrade site access can trigger extra web servers operating round-robin, including reserve capacity in the second availability zone; a fully redundant file system in the second availability zone that is constantly syncing; master-master replication for database pairs; and a secondary load balancer in a redundant environment.

Additionally, customers with the highest availability requirements can take advantage of hot standby sites in alternate regions to provide live failover capabilities for disaster recovery.

4. OTHER INFORMATION

• 4.1. AWS Marketplace
• 4.2. Amazon Compute Service Level Agreement
• 4.3. AWS Service Level Agreements (SLAs)
• 4.4. AWS Overview of Security Processes Whitepaper
• 4.5. AWS Global Infrastructure